Client Background

• Industry: SaaS

• Location: Australia

• Business Size: Small to Medium

Challenges and Objectives

• Challenges: Inefficient service delivery processes impacted client onboarding and renewals.

• Objectives: Enhance service efficiency and maintain high retention rates.

Services Provided

• Streamlined implementation processes and reduced onboarding time.

• Introduced client account reviews to identify inefficiencies and additional revenue opportunities.

• Trained teams to uphold high service standards.

Results and Impact

• Retained $1.2M in subscription revenue.

• Reduced onboarding time by 40%.

Lessons Learned

• Continuous process improvement is key to sustaining long-term client relationships.